Privacy

Policy

Last update on :

Jan 25, 2026

Your Privacy Matters

At Taskiva, we value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect the information you provide when you visit our website or use our AI receptionist services.

By using our website or services, you consent to the data practices described in this policy.


Information We Collect

We collect information from both website visitors and clients who use our AI receptionist services:

From Website Visitors:

  • Contact information (name, email address, phone number) submitted through forms

  • Business information (business name, website, business type)

  • Usage data (browsing activity, pages visited, time on site)

  • Device and browser information

  • IP address and general location data

From Clients Using Our Services:

  • All information provided during onboarding

  • Call recordings and transcripts processed through our AI receptionist

  • Calendar and scheduling data synced with our system

  • Caller information collected during calls handled by Taskiva (caller phone numbers, names if provided, call duration)

  • Payment and billing information

From Callers:

  • Phone numbers

  • Voice recordings of calls

  • Any information voluntarily provided during calls

  • Appointment and scheduling details


How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain our AI receptionist services

  • Set up and customize your AI receptionist during onboarding

  • Process calls, book appointments, and transfer calls on your behalf

  • Generate call transcripts and records

  • Process payments and manage subscriptions

  • Send service-related communications and updates

  • Respond to inquiries and provide customer support

  • Improve our AI systems and service quality

  • Analyze website performance and user experience

  • Comply with legal obligations

We do not sell your personal information or your customers' information to third parties.


Third-Party Services

Taskiva uses third-party service providers to deliver our services, including AI and voice technology providers, calendar and scheduling platforms, form processors, and payment processors. These providers may have access to your data only to perform specific tasks on our behalf and are obligated to protect your information.

We are not responsible for the privacy practices of third-party services.


Call Recordings and Data

Taskiva's AI receptionist records and processes calls on behalf of our clients.

  • Call recordings and transcripts are stored securely and used to provide our services

  • Recordings are the property of Taskiva, with a license granted to clients for internal business use

  • Clients are responsible for informing their callers that calls may be recorded, as required by applicable laws

  • Taskiva is not liable for any failure by clients to comply with call recording consent laws in their jurisdiction


Data Protection Practices

We take the security of your data seriously. Our website uses SSL encryption for secure data transmission. Client and caller data processed through our services is handled by trusted third-party providers who maintain their own security standards.

Access to client data is restricted to authorized Taskiva personnel only.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.


Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Active client data is retained for the duration of the service agreement

  • Call recordings and transcripts are retained in accordance with our service providers' data retention policies and our operational needs

  • After service termination, data may be retained for up to 12 months for legal and business purposes, then securely deleted

  • You may request earlier deletion of your data, subject to legal and contractual obligations


Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

  • Enhance your browsing experience

  • Analyze website traffic and performance

  • Remember your preferences

You can disable cookies in your browser settings, though this may affect certain website functionalities.


User Rights and Choices

You have the following rights regarding your personal data:

  • Right to access – Request a copy of the data we hold about you

  • Right to correction – Request correction of inaccurate information

  • Right to deletion – Request deletion of your data, subject to legal and contractual obligations

  • Right to withdraw consent – Opt out of marketing communications at any time

To exercise these rights, simply contact us.


Limitations of Liability

Taskiva will not be held liable for any loss or damage resulting from:

  • Unauthorized access to or alteration of your data

  • Any third-party actions or data breaches beyond our reasonable control

  • Client failure to comply with applicable privacy or call recording laws

  • Actions taken based on information processed by our AI receptionist


Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.


Changes to This Policy

Taskiva reserves the right to update this privacy policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.


Contact Us

If you have any questions or concerns about this privacy policy or how your data is handled, please contact us at:

Email: hq@taskiva.ai

Address: 748 Boston Road, Billerica, MA 01821